As a Railway Enforcement Officer (REO), your role will be to patrol trains and stations to ensure the security of our railway by reducing crime, anti-social behaviour and fare evasion. At times, you will find yourself working in partnership with Revenue Protection Officers and outside agencies to carry out your duties such as large scale ticketing checks at stations. Working in a team, you’ll have supportive colleagues and a large number of passengers to deal with in a courteous manner.
Candidates should be aware that a large part of this role will be dealing with anti-social behaviour and looking to de-escalate confrontational situations. Although used as a last resort, this role will require regular physical intervention and conflict.
Full physical intervention and conflict management training will be provided.
Please be aware if you are applying for Snodland then a full and clean UK drivers licence is essential, in this role you will be carrying out the same duties mentioned however you will be traveling around the network using a company vehicle as part of the "Mobile Response Unit"
You will have a number of responsibilities and duties within this role, including but not limited to:
- Travelling around the network on the Trains on a daily basis, inspecting passengers’ tickets
- Issuing penalty fares when deemed necessary
- Undertaking minor crime investigations by seizing and preserving evidence and taking crime reports and statements.
- Carrying out large scale ticket checking blocks at Stations
- Dealing with anti-social behaviour
- Reducing crime and ensuring the security of our passengers on the network
- Complying with all company standards and guidelines at all times
On appointment into a REO role you will be enrolled into the Passenger Services Apprenticeship Programme which will lead to a nationally recognised qualification.
You will be given full vocational training (including functional skills) as well as be trained in physical intervention to ensure you have the skills, experience and knowledge required for the role.
This role is exempt from the Rehabilitation of Offenders Act 1974. Applicants must declare all criminal history including arrested, summoned, charged, cautioned or convicted offences including traffic related offences and financial sanctions such as Bankruptcy or CCJ’s whether as an adult or a juvenile on their application form.
For the purpose of the BTP vetting you will be required to demonstrate evidence that you have been a UK resident for a minimum of 3 years
In addition, successful candidates will be subject to NPPV Level 2 Vetting undertaken by the British Transport Police.
You will work a varied shift pattern that will include weekends, bank holidays and nights. Applicants not living locally to the advertised depot are strongly recommended to have their own transport to enable them to meet the shifts requirements. You may be required to start work as early as 0600 hrs and finish as late as 0200 hrs. Your working rota will be 1 week of early shifts and 3 weeks of late shifts.
The Ideal Candidate
To be considered for this role you should demonstrate the following in your application:
- Good verbal and written communication skills including tact and diplomacy.
- Previous experience of working in an environment with a high level of customer contact, ideally where you have had to deal with and physical intervention on a regular basis.
- Ability to make sound decision when under pressure.
- Assertive resilient and able to remain professional in confrontational situations.
- Able to work using own initiative and as part of a team.
- Able to evaluate and interpret information in order to make appropriate decisions.
Southeastern recognises the value of every individual employee and offers benefits that reflect this.
As well as a generous salary, we offer an comprehensive benefits package which includes;
- A Contributory Final Salary Pension Scheme
- Free rail travel on Southeastern and GTR rail services (extends to family members for leisure/educational travel)
- After a qualifying period, reduced rate travel on other train operators, including European services
- Up to 32 days annual leave entitlement, depending on roster patterns (which includes bank holidays)
- Access to an array of discounts for retail and leisure products through our benefits scheme.
- Family friendly benefits including enhanced maternity/paternity leave, parental leave and carers leave.
- Full training, a nationally recognised qualification and full, free uniform is provided.