Customer Service Advisor - General Purpose Relief

  • Job Reference: 00004775-1
  • Date Posted: 8 December 2023
  • Recruiter: Southeastern
  • Location: Kent
  • Salary: £25,784 to £28,094
  • Sector: Train Operations, Other Rail Jobs
  • Job Type: Permanent

Job Description

Do you have a passion for working with people and delivering excellent customer service?

Are you seeking variety in your role instead of doing the same thing everyday?

If so, then our Customer Service Advisor – General Purpose Relief (GPR) role is exactly what you are looking for.

We are seeking passionate customer service professionals to join our existing teams at stations based across Kent.

As a Customer Service Advisor - GPR, you will be the face of the company will use your skills to communicate with our passengers ensuring they have the best possible experience when using our service.

Our GPR team are multi-skilled and you will be given the training and knowledge to be able to perform all of the tasks required of the role, including;

  • The sale and promotion of tickets and supporting passengers with route planning.
  • Managing our gateline providing our passengers with a smile and a warm welcome to the station.
  • Working on our platforms ensuring that our passengers are safe whilst dispatching trains.
  • Supporting passengers with assistance to ensure they can access the service and have a positive experience.

The variety doesn’t just include the duties of the role, as you will work across a small number of stations, working with and meeting new people every day.

We are recruiting for roles at the below Stations:

  • Margate
  • Ramsgate
  • Dover
  • Canterbury
  • Ashford
  • Sittingbourne
  • Chatham
  • Maidstone
  • Faversham
  • Rochester
  • Gravesend
  • Gillingham

The Ideal Candidate

You don’t need to have railway experience for this role as all training will be provided.

What we want you to demonstrate is your passion for delivering excellent customer service and the communication skills you will use to deliver this.

We encourage you to demonstrate the below in your application (with examples if possible)

  • Experience of working with customers
  • Excellent customer service skills
  • Ability to communicate effectively at all levels
  • Ability to work calmly under pressure
  • Experience of cash handling
  • A pro-active ‘can do’ attitude
  • Basic IT skills

Package Description

Southeastern recognises the value of every individual employee and offers benefits that reflect this.

As well as a generous salary, we offer an comprehensive benefits package which includes;

  • A Contributory Final Salary Pension Scheme 
  • Free rail travel on Southeastern and GTR rail services (extends to family members for leisure/educational travel)
  • After a qualifying period, reduced rate travel on other train operators, including European services
  • Up to 32 days annual leave entitlement (which includes bank holidays)
  • Access to an array of discounts for retail and leisure products through our benefits scheme.
  • Family friendly benefits including enhanced maternity/paternity leave, parental leave and carers leave.
  • Full training and free uniform

About the Company

About Southeastern

Southeastern runs train services into London from Kent and East Sussex, operating almost 1,700 trains a day, carrying more than 400,000 passengers, serving 176 stations and covering 540 miles of track.

Just over 4,600 employees - mostly from the communities that we serve - work together to provide this vital service and we are looking to expand our successful team. We have a strong set of values that shape the way we run our business and guide our staff in delivering what our customers need. These are:

  • We aim to be the best
  • We make the difference together
  • We care passionately about our people and our passengers