STATION GRADE (AREA RELIEF)
TRAVEL SAFE OFFICER
BASE: PAISLEY GILMOUR STREET
ScotRail has played a critical role in keeping people moving during the pandemic, with services helping get key workers and others to where they need to be. There has been significant investment across the network to electrify lines, and on new and upgraded trains. This helped to deliver ScotRail’s highest ever score for customer satisfaction in the most recent National Rail Passenger Survey. With more than 5,000 employees, we are looking for people who are focussed on our customers, to continue delivering the best possible service for people throughout the country.
Twice accredited as a Top Employer and having achieved Investors in Diversity, we value our people and aim to inspire, attract, and keep the best talent and provide our people with a safe place to truly thrive at work.
We are dedicated in helping to close the diversity gap across the rail industry and would love to see more young people, women, people from ethnically diverse backgrounds, LGBT+ employees and the disabled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but add to it.
At ScotRail, we proactively embrace diversity across our workforce. To build a more sustainable future, we need the best team- a team with a diverse mix of people and skills, where everyone feels valued and heard and able to thrive. We recognise that we are under-represented in terms of women, young people, the disabled and people from ethnically diverse backgrounds. We’re therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent the communities we serve.
THE ROLE: The role of the Travel Safe Officer will be to increase the public’s confidence in choosing to use and return to rail travel, together with supporting our colleagues dealing with anti-social behaviour, employee assaults, vandalism, trespass, safeguarding and vulnerable persons’ support. Ability to contribute to problem solving based solutions to support the reduction of Anti-social behaviour on our trains and in our stations whilst promoting safe travel for all through working with British Transport Police and external agency partners.
THE PERSON: Enthusiastic and customer orientated. Good understanding of the assessment of Risk, ability to remain cool and level when dealing with difficult situations.
KNOWLEDGE/SKILLS: A good knowledge of human factors, and public risk interface, railway geography, intermediate knowledge of Microsoft applications (training will be provided where required). Excellent communication skills both written and verbal. Experience of preparing concise, comprehensive, and informative reports. The candidate must have strong relationship building and networking skills and have the ability to liaise and negotiate with a variety of people at all levels both internal and external to ScotRail.
Training will be provided in relation to commercial ticketing, conflict resolution, managing suicidal contacts and manual handling.
This post works 35 hours per week. These roles will have a flexible roster to meet the scheduling requirements and will be predominantly late shifts with weekend working, (including an additional 12 rostered Sunday turns per annum).
Reference Salary: £32,544 per annum.
We’ll ensure you’re rewarded for your contribution with a competitive package that includes:
Contributory Final Salary Pension scheme
Free and reduced rate rail travel for you and your family, where applicable.
Generous holiday allowance
Hapi benefits package, offered to everyone at ScotRail
Selection process: Assessment and Interview will form the initial stages of the selection process. The final stage for successful candidates will be a medical questionnaire. Appointees must submit at least two satisfactory references, Disclosure Scotland clearance and complete a six-month probation period. Training initially involves a virtual Induction training programme.