Technical Commercial Manager

  • Job Reference: RSSB4
  • Date Posted: 12 February 2024
  • Recruiter: Rail Safety and Standards Board
  • Website: https://rssb.co.uk
  • Location: London
  • Salary: On Application
  • Sector: Sales & Marketing, Other Rail Jobs
  • Job Type: Permanent
  • Duration: Full Time

Job Description

Overview

The Technical Commercial Manger role sits within the Consultancy team within the Business Development & Engagement Directorate, working with the businesses technical teams to manage market research, and the delivery of pre-sales, tender and bid activities.  Acting as the technical support interface between commercial and technical delivery.

 

The role is key to grow our commercial consultancy and data insights offerings, utilising the depth of railway technical expertise and growing data capabilities within the business.

 

Contribute to the commercial income targets, annually and across a 5-year Control Period.

 

The role sits in two of the four of our strategic objectives: Growth and Customer Excellence.

Responsibilities

  • Research the market and actively seek opportunities for consultancy and data insights work. Undertake evaluation of the competitive environment and consumer trends.
  • Design sales strategies and implement sales plans to realise opportunities.
  • Develop and maintain effective relationships with key suppliers, stakeholders, and customers for RSSB consultancy and data insights services, qualifying new sales leads.
  • Act as a key point of contact for client enquiries and develop client proposals in conjunction with the Senior Technical Commercial Manager and Technical leads.
  • Negotiate with customer representatives at senior level on both technical and contractual issues.
  • Ensure all contracts and agreements are up to date and stored using our Dynamics 365 CRM database. Enabling an efficient customer journey from agreement to delivery of access to resources. 
  • Ensure all invoicing carried out through CRM in a timely manner supporting the Senior Technical Commercial Manager where required and directed.
  • Contribute to and support promotion and marketing of the consultancy and data insights offers. Proactively liaise with internal colleagues, review website analytics, and actively contribute to website content.
  • Ensure adherence to commercial governance for bidding, winning, and delivering consultancy and data insights work.
  • Develop the pre-sales, scoping and scouting of consultancy and data insights opportunities. Ensure that reliable cost, effort and risk estimates and project plans are produced.
  • Support technical and engagement teams to ensure that customers are assisted and advised properly.
  • Ensure an efficient response to consultancy enquiries and any data insights opportunities. Support quality and improvements in the running of systems and processes to deliver KPIs and help with the continuous improvement of sales support activities.
  • Perform all sales support activities, taking full responsibility for the technical content of bids and sales proposals.
  • Provide oversight of demand on key competencies and ensure appropriate associate and partnership recruitment and contract management is in place.
  • Undertake other commercial activities as and when required by the Head of Business Development.

Qualifications

Essential:

  • Communicate effectively and share thoughts and ideas through methods appropriate to the audience.
  • Adapt and respond effectively when embracing new opportunities, change and in navigating uncertainty.
  • Actively contribute as part of a team and work towards achieving team goals and outcomes.
  • Take responsibility and demonstrate accountability in completing tasks and achieving objectives, actively seeking to resolve problems and identify opportunities.
  • Committed to customer service and placing customer satisfaction at the heart of our success to ensure we deliver against our shared goals.
  • Can work collaboratively within an evolving industry, gaining stakeholder confidence through understanding their goals and motivations and demonstrating credibility as an expert.
  • Make timely, informed decisions taking account of the benefits and constraints involved.
  • Previous experience of working in a client facing role with senior level customers
  • Experience of providing excellent levels of service to internal, and external, stakeholders and customers
  • Experience of meeting targets in a commercial environment
  • Experience of and a commitment to delivering against corporate strategic objectives resulting in revenue generation and growth
  • Experience of client management to deliver growth and high-quality customer service.
  • Communication skills (verbal and written) with the ability to build relationships at various levels and influence both internal and external stakeholders.
  • Demonstrable experience of the development of proposals, bids and tender responses
  • Understanding and experience of using CRM software/sales tools

Desirable:

  • Experience of working in a data driven domain, and understanding the value of data insights
  • Experience in rail, preferably within rail operations and/or rail engineering
  • An understanding of the design, build and operation of railway systems and/or enhancements, including the application of railway standards and safety requirements.
  • Knowledge of railway system safety assurance and safety management systems
  • Experience of SAAS and licensing contracts.

We are committed to investing in our staff and offer formal and informal learning opportunities for development.

 

We value diversity and equal opportunities in employment and are committed to creating a workplace which is inclusive to everyone. As a member of the Disability Confident Scheme, we encourage candidates with disabilities who meet the minimum criteria, to apply for our jobs. If you have applied under the Disability Confident Scheme, please let us know in advance by emailing vacancies@RSSB.CO.UK

 

If you require any reasonable adjustments with respect to our selection process including information in an alternative format, please contact us at vacancies@rssb.co.uk

 

We understand the importance of work-life balance and we offer our staff the flexibility to work within our core hours and the option to vary their location between both the office and home. If you are looking for further flexibility, speak to us at interview stage so that we can consider your request.

 

We value our staff and we offer a competitive benefits package to ensure our staff can achieve their best throughout their journey with us. This includes 30 days annual leave (plus bank holidays); a holiday buy and sell scheme; private medical and dental cover; a season ticket loan and travel subsidy; access to a cycle to work scheme; volunteer leave; a performance related bonus and pension.