ScotRail has played a critical role in keeping people moving during the pandemic, with services helping get key workers and others to where they need to be. There has been significant investment across the network to electrify lines, and on new and upgraded trains. This helped to deliver ScotRail’s highest ever score for customer satisfaction in the most recent National Rail Passenger Survey. With more than 5,000 employees, we are looking for people who are focussed on our customers, to continue delivering the best possible service for people throughout the country.
Twice accredited as a Top Employer and having achieved Investors in Diversity, we value our people and aim to inspire, attract, and keep the best talent and provide our people with a safe place to truly thrive at work.
We are dedicated in helping to close the diversity gap across the rail industry and would love to see more young people, women, people from ethnically diverse backgrounds, LGBT+ employees and disabled people. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but add to it.
At ScotRail, we proactively embrace diversity across our workforce. To build a more sustainable future, we need the best team- a team with a diverse mix of people and skills, where everyone feels valued and heard and able to thrive. We recognise that we are under-represented in terms of women, young people, disabled people, and people from ethnically diverse backgrounds. We’re therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent the communities we serve.
Provision of a high standard of customer service to the travelling customers. Train dispatch, ensuring services depart at the scheduled time. Provision of information to customers when required.
An enthusiastic individual with excellent communication/interpersonal and customer service skills. Should have a flexible approach to work and be a good team worker. Ability to remain calm and deal with customers in times of disruption.
Flexibility is essential to meet shift requirements. Early shift and lateshift working involved. Duration of shift 7 hours. Weekend working involved. Ideally you will have customer service experience. The relief post will have a contractual commitment to work, when required by the company up to a maximum of 13 Sundays per calendar year.
Hours of work: 35-hour week. Reference Salary: £26,876 per annum. Training salary £19,993 per annum.
We’ll ensure you’re rewarded for your contribution with a competitive package that includes:
Contributory Final Salary Pension scheme
Free and reduced rate rail travel for you and your family, where applicable.
Generous holiday allowance
Hapi benefits package, offered to everyone at ScotRail
Selection process: Candidates short-listed will be invited to attend an assessment centre. Candidates successful after assessment will be invited to attend an interview. The final stage for successful candidates will be a medical examination and drugs/alcohol screening. Appointees must provide a basic disclosure Scotland check and at least 2 satisfactory references and complete a six-month probation period.
Training: Training initially involves a 2-day Induction training programme
Medical Fitness: Due to the nature of the post and rail industry safety requirements there are certain medical & fitness standards that you would require to meet.