We are seeking people for opportunities at the Highspeed Station of Ebbsfleet/Stratford.
As part of the High Speed team, you will be required to deliver exceptional customer service by creating a safe, secure, pleasant and comfortable environment for our passengers. Your responsibilities range from providing service information, selling tickets, dispatching trains, operating ticket gates, and dealing with safety and security issues. The ability to multitask is essential, as is having a team ethos.
You need to be a proactive individual who is self-motivated and able to use your own initiative to ensure that you are constantly providing the very best customer experience at all times.
You will be given full vocational training to ensure you have the skills, experience and knowledge required for the role.
You will work a varied shift pattern, which includes weekends and bank holidays.
The earliest shift start is 05:15 hrs and the latest shift finish is 00:45 hrs – you will need to ensure that you can independently travel to and from your place of work without relying on the SE train network.
Below are the shift patterns for each of the Highspeed Stations, please ensure that before applying you are able to meet these shift patterns and have a suitable way to travel to and from work without relying on the use of public transport:
Ebbsfleet/Stratford (Mon - Sat) St Pancras (Mon - Sat)
05:15 to 15:15 05:30 to 14:15
05:30 to 15:30 06:00 to 14:45
05:45 to 15:45 07:00 to 15:45
09:30 to 19:30 14:00 to 22:45
14:30 to 00:30 14:30 to 23:15
14:45 to 00:45 15:35 to 00:20
Sunday hours: Sunday hours:
07:30 to 16:00 08:00 to 16:00
07:45 to 16:15 10:00 to 18:00
09:00 to 18:00 14:00 to 22.45
14:00 to 22:30 14:30 to 23:15
15:45 to 00:15 15:45 to 23:45
Please note that we will be accepting applications up to Friday 12th May 2023, however, we may close the advert before this date should a sufficient number of suitable applications be received.
This is what some of our existing Passenger Hosts have to say....
“I love working as Passenger Host as it gives me so much variety in my role - one week I will be working the gates and the next week in the ticket office”
“Working in a modern station environment is great, it makes assisting our customers even easier”
“It’s nice to interact with customers who enjoy travelling on our high speed service”
“Because we all undertake a multi-functional role, this creates a strong team bond as we all understand the demands of all the roles within a busy station”
About the Company
Southeastern runs train services into London from Kent and East Sussex, operating almost 1,700 trains a day, carrying more than 400,000 passengers, serving 176 stations and covering 540 miles of track.
Just over 4,600 employees - mostly from the communities that we serve - work together to provide this vital service and we are looking to expand our successful team. We have a strong set of values that shape the way we run our business and guide our staff in delivering what our customers need. These are:
- We aim to be the best
- We make the difference together
- We care passionately about our people and our passengers