Operations Manager

Responsibilities

• Management of the LM RIC rail operations team, ensuring effective utilisation of competent resource to safely deliver rail operations plans
• Development of rosters for the rail operations team, ensuring sufficient available resource to deliver operations plans at all times
• Management of welfare of rail operations team members in line with company procedures
• Lead the planning of all rail operations carried out at LM RIC, ensuring plans are suitably prioritised, and effectively visualised & communicated to the rail operations team and all other affected stakeholders on a daily basis
• Chair daily and weekly rail operations planning meetings
• Work with the Operations Trainer & Assessor to ensure that rail operations team members have the required competence to carry out the full range of their duties and that such competence is maintained at all times
• Work with the Operations Safety & Standards Manager to implement the fatigue risk management system (FRMS) to proactively monitor levels of fatigue within the rail operations team, and enable timely intervention to mitigate associated risk
• Work with the Operations Safety & Standards Manager to ensure that operational standards, procedures, and rules are fit for purpose and are effectively implemented, regularly reviewed, and updated to incorporate best practice
• Carry out operational audits and quality checks to proactively monitor levels of compliance with operational standards, procedures, and rules – and to identify areas of good practice
• Develop and implement a suite of KPIs to enable proactive monitoring of operational delivery performance – delivering or exceeding against agreed targets
• Management of capacity planning within all yards and sidings across the site to support pipeline planning
• Act as the main point of contact for external rail operations customers/ stakeholders and third-party suppliers 
• Gain, and maintain depot driving and shunting competence to enable such duties to be performed as a contingency measure as required
• Ensure all operational safety events and near misses are reported and investigated in a timely manner 
• Assist the Operations Safety & Standards Manager with the production, review, and update of risk assessments to cover the full scope of rail operations at LM RIC to ensure associated safety risk is managed to a level As Low As Reasonably Practicable (ALARP)
• Ensure operations notices, bulletins, and urgent safety alerts are produced and briefed to all affected parties in a timely manner – and displayed on the operations notice board
• Provide coaching and mentoring to the Operations Team Leader to support continued development and enable robust operations management cover capability during periods of absence
• Responsible for the delivery of operations team actions and recommendations following audit, inspections, and investigation findings
• Attend rail operations meetings with and/ or on behalf of the General Manager – Operations & Safety as required
• Carry out projects as required by the General Manager – Operations & Safety as required
• Source external rail operations support as required 

• Thorough knowledge of training driving, and shunting techniques within depots, yards & sidings
• Previous line management of rail operations teams – including train drivers and/ or shunters
• Formal management qualification (Desirable)
• IOSH Managing Safely (Desirable)
• Trained Accident Investigator
• Personal Track Safety (Desirable)
• Behavioural Based Safety training (Desirable)

• Excellent knowledge of railway operations (Mainline & Depot) 
• Conversant with the Railway Rule Book 
• Familiar with relevant Health & Safety Legislation and Rail Industry Standards
• Knowledge of ORR guidance document ‘Managing Staff Competence – Railway Safety Publication 1’
• Excellent knowledge of non-technical skills in a railway operational environment

• Extensive experience in performing rail operations including train driving (mainline & depot), and shunting 
• Previous experience in leading/ managing rail operations teams
• Demonstrable experience of delivering a positive and sustaining safe delivery culture in an operational environment
• Excellent verbal and written communication skills
• Strong people leadership skills, with the ability to inspire teams

• Excellent pension scheme
• Financial wellbeing support
• Flexible working
• Enhanced family friendly policies
• Adoption & Shared Parental Leave benefits
• Enhanced Armed Forces policies
• Ongoing support with professional and personal development’
• Long service awards start at 1 year, with an additional day of annual leave every 5 years. You’ll also receive a generous gift for these milestones
• Porterbrook Star awards
• Life assurance
• Healthcare cash plan
• 25 days’ annual leave + Bank Holidays + option to buy and sell up to 5 days’ additional leave
• Additional days annual leave for long service
• Season ticket loan
• Cycle to work scheme
• Free parking at our Derby and Long Marston sites