On Train Hospitality Assistant

  • Job Reference: 00004169-1
  • Date Posted: 5 September 2023
  • Recruiter: ScotRail
  • Location: Inverness, Highland
  • Salary: £21,856
  • Sector: Train Operations, Other Rail Jobs
  • Job Type: Permanent

Job Description

Start your journey to a career with Scotrail and explore Scotland’s Railway while delivering a first-class hospitality service to customers from across Scotland and beyond.  Come on board and enjoy a career with ScotRail.  If you’ve got potential, we’ll help you fulfil it.  We’ve got training and development programmes in place to really help you make the most of your talent!

Joining teams throughout Scotland you will be selling food and drink to customers and making their experience of travelling with Scotrail one to remember.

Our teams are made up of customer-first people with a real passion for outstanding service, creating amazing experiences’, and lasting memories for our customers.   As a committed and dedicated member of the team, you’ll play a key role in delivery a quality service.

Training: Full training is given to new entrants


  • Operate the Hospitality Service on ScotRail services.
  • Promote monthly deals and upsell products to customers.
  • Helping with customers’ questions on train and at stations.
  • Accountable for stock and sales.
  • Managing cash and card transactions.
  • Responsible for the cleanliness of catering equipment and clearing of litter.
  • Adhere to the food hygiene regulations and all Health & Safety requirements.
  • You will operate a trolley weighing a maximum of 60/55 kg and portable ramps weighing up to15kg

The person:

You’ll have a passion for putting the customer first and creating memorable customer experiences.

A positive attitude is desirable with a natural ability for striking up a conversation with a diverse range of customers.

An ability to get to and from the above location without relying on the rail service due to some early shift starts of approx. 08:00 hours and back shift finish times of approx. 22:00 hours, dependant on location.  (Shifts are reviewed twice a year and any changes will be advised)

We recognise everyone has a unique set of skills and abilities and we thought we would let you know some of the skills that could be useful in this job.


  • Communication; both written and verbal
  • Numeracy and basic IT Skills
  • Ability to follow procedures and to work safely
  • Ability to work as part of a team or with minimum supervision
  • Willingness to attend training and take responsibility, with support for professional development


  • Cash handling and card payment experience
  • Previous retail, hospitality, or other relevant experience
  • You will have relevant skills, qualifications and/or experience at SCQF Level 5 (Many of you might know what the SCQF Framework is but if you don’t, we have included a link to the framework to allow you to find out what level you are working at - https://scqf.org.uk/about-the-framework/interactive-framework

Hours of work: 36 hours per week.  Reference Salary: £21,856 per annum plus 3% commission.