• Job Reference: 00003391-1
  • Date Posted: 24 May 2023
  • Recruiter: ScotRail
  • Location: Glasgow
  • Salary: £19,901
  • Sector: Administration
  • Job Type: Contract

Job Description

The Opportunity

The ScotRail IT team is responsible for supporting our 5,000 members of staff using a range of technologies including laptops, desktop computers and mobile devices. All our staff play a key role in supporting the performance of Scotland’s Railway and range from people working on trains, engineering depots, stations, and offices.

As an apprentice IT Operations Assistant, you will support the ScotRail operations team by carrying out daily administrative tasks for the IT department and troubleshooting faults or fulfilling requests that are passed from the 1st line Service Desk.
This will include completing user requests and supporting the joiners/movers/leavers process. It will also involve using monitoring tools to ensure the IT estate is functioning as expected.
The role will support the IT Operations team by helping to image desktops and laptops and ensure any damaged or faulty stock is repaired or disposed of and that asset inventories and documentation are up to date.
The job will also involve supporting projects and rollouts as necessary to ensure an efficient IT delivery is maintained.
You will play a part in maintaining the security and resilience of ScotRail systems and have an opportunity to work with our network and security teams to continually improve what we do.

The Person

Due to funding criteria, our apprenticeships are open to people aged 16 to 24, and people up to age 29 who identify as having a disability or who are care experienced. Whether you're coming straight from school, further education or are already in employment, we would love to hear from you.

Applicants should have relevant skills, qualifications and/or experience at SCQF Level 5. (Many of you might know what the SCQF Framework is but if you don’t we have included a link to the framework to allow you to find out what level you are working at - Interactive Framework | Scottish Credit and Qualifications Framework (

Candidates should have:

An interest in working in IT
A willingness to learn
A willingness to complete a 24-month apprenticeship
A willingness to attend regular reviews to discuss your progress and development
A willingness to attend internal training (and external training if required) and taking responsibility, with support, to collect the evidence required for your SVQ Portfolio

What can you expect from your Apprenticeship?

You will progress through your 24-month apprenticeship within an office-based environment and at the end will achieve qualifications in:

Microsoft Azure Cloud Support SCQF Level 6, delivered by QA Ltd.

QA Ltd will ensure your qualification is tailored to your day-to-day role to ensure development of strong technical IT and practical skills to perform to the best of your ability. You will get involved in Fault Diagnosis, Systems Management and Network Configuration.

Your time will be divided between gaining real life workplace experience with ScotRail and allocated time each week to complete the learning modules.

You will give the opportunity to attend digital skills workshops, an access license to QA’s learning platform, Cloud Academy, complete Microsoft Azure Fundamentals certification and be supported throughout by a dedicated Skills Coach.


We also have a range of benefits for our employees including a final salary pension scheme, free and reduced rate rail travel, a generous holiday allowance and Hapi benefits package.

You can discover all our benefits here -

We’re committed to creating a workplace culture that embraces diversity, inclusion and belonging for everyone -

The selection process:

Submit your application – be sure to spend enough time on it, taking your time to explain why you would like to be part of the IT Team. Research ScotRail and check your application for any errors before you submit it.
If successful, the next stage will be an interview with the hiring manager.
The final stage for successful candidates will be a medical questionnaire and Disclosure Scotland. You’ll then be asked to provide at least 2 satisfactory references; your teacher can be an option.