Human Factors Specialist

Job Description


The RSSB Human Factors team provides human factors support, advice, research, guidance, and training to the whole rail industry helping industry sectors, groups and individual companies understand and overcome their Human Factors issues.

You will be involved in helping to deliver the full breadth of our human factors work as well as having the opportunity to work with ergonomists, occupational psychologists and applied psychologists. You will also be provided with different development opportunities including training courses and conferences as well as mentoring and coaching provided by members of our team

Our areas of work include:

  • Supporting the design and introduction of new and innovative technology
  • Developing innovative ways of training and developing staff such as VR and AI
  • Collecting and analysing human factors data to support industry decision making
  • Providing advice and guidance to help industry improve safety culture and managing change
  • Providing human factors advice for a range of different risk areas in rail such as train operations, passenger safety, track working, trespass and suicide, maintenance and depot working, road risk, fatigue, health, and wellbeing and asset integrity
  • Leading and supporting industry research projects and the development of industry safety standards


  • Provide technical input to human factors work assigned to you, ensuring that the work satisfies the expectations of the recipient in terms of scope, technical quality, and timely delivery.
  • Deliver human factors products and services to a high quality, agreed timescales and budget, under supervision of a senior member of the team.
  • Be proactive in learning and developing your skills and knowledge in the field of human factors.
  • Ensure the quality review for your work is planned, undertaken, and documented.
  • Support project managers in ensuring project risks are anticipated, recorded, reviewed, and mitigated and that any emerging issues are escalated to the Lead/Principal Human Factors Specialist to which you report or the Head of Human Factors as necessary.
  • Ensure all requests for advice and/or clarification by industry are carefully considered and responded to objectively and in sufficient detail to satisfy the originator’s enquiry. This will be done with the support of the Principal/Lead Human Factors Specialist to whom you report, or the Head of Human Factors.
  • Adhere to agreed processes as defined within the RSSB Business Management System (BMS).


  • Qualified in occupational psychology or Human Factors/ Ergonomics to degree level (at least a bachelor’s degree with a 2:2).
  • A member (or planning to be a member) of the British Psychological Society or Chartered Institute of Ergonomics and Human Factors or equivalent
  • An interest in developing the skills to deliver training programmes offered by the Human Factors Team.
  • Willingness to be involved and help delivery a variety of different human factors projects
  • Keen desire to develop expertise in the field of Human Factors and support the delivery of products and services provided by the Human Factors Team.
  • Demonstrate an analytical thinking ability, distilling the important aspects of problems and issues. Able to apply creativity and diligence to finding solutions or resolutions to working projects and situations.
  • Ability to research, synthesise ideas and present these in a way that is understood and accepted by our internal and external stakeholders.
  • Effective and adaptable communication with a wide range of stakeholders at various levels of an organisation (within and outside RSSB).
  • Able to deliver training modules and facilitate a workshop effectively with support from more senior team members.
  • Able to effectively conduct an interview face to face or via virtual or telephone call with support from more senior team members.
  • Understanding of and ability to influence, build and maintain successful relationships with both internal and external stakeholders.
  • A commitment to RSSB’s values and customer service is also essential to the role.

Early applications are encouraged, as we may close this vacancy before the advertised deadline if sufficient numbers of applications are received.

We value diversity and equal opportunities in employment and are committed to creating a workplace which is inclusive to everyone. As a member of the Disability Confident Scheme, we encourage candidates with disabilities who meet the minimum criteria, to apply for our jobs. If you have applied under the Disability Confident Scheme, please let us know in advance by emailing vacancies@RSSB.CO.UK

If you require any reasonable adjustments with respect to our selection process including information in an alternative format, please contact us at

We understand the importance of work-life balance and we offer our staff the flexibility to work within our core hours and the option to vary their location between both the office and home. If you are looking for further flexibility, speak to us at interview stage so that we can consider your request.

We value our staff and we offer a competitive benefits package to ensure our staff can achieve their best throughout their journey with us. This includes 30 days annual leave (plus bank holidays); a holiday buy and sell scheme; private medical and dental cover; a season ticket loan and travel subsidy; access to a cycle to work scheme; volunteer leave; a performance related bonus and pension.