Driver / Customer Service Representative

  • Job Reference: 00004164-1
  • Date Posted: 4 September 2023
  • Recruiter: West Midlands Metro
  • Website:
  • Location: Birmingham
  • Salary: £26,514
  • Bonus/Benefits: Life Insurance, Pension, Free Travel
  • Sector: Train Operations, Rolling Stock, Other Rail Jobs
  • Job Type: Permanent

Job Description

We are on the lookout for friendly, trustworthy, reliable and punctual individuals who can drive our trams and provide a safe and secure, reliable and sustainable service to all our customers.


  • Undertaking driving duties and provide a safe, smooth and comfortable journey to all West Midlands Metro customers.
  • Delivering a customer experience that exceeds expectation
  • Ensure that all customers have a valid ticket or pass an be the customer’s expert in providing best value advice for their travel arrangements
  • Be an ambassador for Midland Metro Limited and maintain professionalism at all times
  • Adhering to all Company policies and procedures and responsibly practice safe methods of work
  • Promptly and accurately communicate travel disruption information to your customers using the communication methods available
  • Develop an in-depth knowledge of products and services provided by Midland Metro Limited including ticketing options, the local area surrounding the stops and other transport modes.
  • Report any driving safety critical concerns or behaviors through the correct internal procedure
  • Provide a service in line with the published timetable, while maintaining the safe operation of a tram
  • Complete thorough and accurate driving incident reports when applicable
  • To have a comprehensive knowledge of By-laws and the Conditions of Carriage with a particular focus on customer comfort
  • Undertake all mandatory or safety critical driver training and learning opportunities to a high standard and maintain competency levels necessary for the role
  • Comply with Health and Safety Instructions and directives in accordance with Company policies and procedures.
  • Accurately report accidents, incidents or near misses including personal injury and vehicle damage to the Control Room

What You’ll Need:

  • A Full UK and Clean Driving License at least 12 months old
  • GCSE Maths and English at Grade C or above
  • Must be 21 years and above
  • Excellent communication skills written and verbal
  • Experience in a forward-facing customer focused role
  • Able to work unsociable hours including weekends and bank holidays
  • Ability to handle cash and electronic payment methods
  • To work alongside other departments within the Company
  • To be trustworthy, reliable and punctual
  • Ability to demonstrate excellent customer service skills in a busy environment

What We Offer in Return:

  • Competitive Salary
  • 25 days holiday + bank holidays
  • Free travel on West Midlands trams and buses for you and your partner
  • Contributory Pension Scheme.
  • Life Insurance Benefit
  • Employee Assistance Program 24/7 365 days
  • Discounted Gym membership.
  • Full On the Job Training